Refund Policy

Last updated: 2025-08-19

We want you to be happy with RefineryBox. If the Software isn't right for you, we offer a straightforward refund.

1. 1-Day Money-Back Guarantee

You may request a full refund within 1 calendar day (24 hours) of your original purchase.

No justification is required (feedback is appreciated to help us improve).

Statutory rights: If the mandatory laws of your country grant a longer cooling-off period (e.g., certain EU/UK consumer rules), we will honor those rights. Where digital content is supplied immediately after purchase and you request/consent to immediate delivery, you may lose the statutory right to withdraw to the extent permitted by law.

2. Eligibility

Requests must be made by the original purchaser using the email address and/or order ID associated with the purchase.

We may ask for information to locate your order (e.g., transaction ID, email, approximate date, or license key).

If you purchased via a reseller, marketplace, or app store, you may need to follow that platform's refund process and policy.

3. Non-Refundable Cases

• Requests made after 1 day (24 hours) from the purchase timestamp (unless required by applicable law).
• Chargebacks initiated without first contacting support.
• Abuse or fraud, including repeated purchase-and-refund behavior, continued use after refund approval, or attempts to retain license access after a refund.
• Team/multi-seat or bulk purchases, unless required by applicable law (contact support for case-by-case review).

4. How to Request a Refund

Email f842213079@gmail.com with subject "Refund Request" and include:

• Full name
• Email used at purchase
• Order/transaction ID (if available)
• Approximate purchase date
• Reason for refund (optional)

5. Processing Timeline

We aim to respond within 1–2 business days.

Approved refunds are typically processed within 5–10 business days to your original payment method. Your bank or card issuer may take additional time.

6. Currency, Fees, and Taxes

Refunds are issued in the original transaction currency when possible.

Exchange-rate differences, bank fees, or non-recoverable taxes charged by your jurisdiction or payment provider may not be refundable.

7. Effects of Refund

Your license will be deactivated. You must stop using the Software and remove the license key from your devices.

Access to any license-restricted updates or features will end.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will update the "Last updated" date above for any changes. Material changes will be reasonably highlighted on the Site.

9. Contact

Questions about refunds: f842213079@gmail.com